FAQ

The questions families ask before they start.

Because trusting a new app with your family's memories is a big deal. Here's everything you need to feel good about getting started.

Getting started

The first steps should feel small enough to do today.

Do I need a perfect timeline to make Kinlet work?

No. Traditional baby books demand a perfect, chronological timeline, but Kinlet is built around one memory at a time. You can start journaling today with a single prompt or photo, then add more when life allows. Let our design studio handle organizing and formatting your stories whenever you're ready to make a book.

What kind of journal can I create?

You can save everyday stories, milestones, photos, videos, voice notes, scanned handwriting, and book drafts. Kinlet is flexible enough for pregnancy, first year, adoption, pets, holidays, love letters, caregiving, and the ordinary days between.

Can I use Kinlet without making a printed book?

Yes. Printing is optional. You can use Kinlet as a private family journal and a shareable photo archive.

Free vs Pro and billing

Start free, then upgrade when the archive grows.

Is the free plan really usable?

Yes. Free lets you begin a family journal, respond to prompts, upload photos and videos, and test out AI-assisted book generation. We include limits so that our media storage and AI infrastructure costs stay sustainable for our small team.

What does Kinlet Pro add?

Pro adds more storage, broader AI usage, unlimited voice and handwriting capture tools, full design studio access for book creation, and Family Journal collaboration — invite 1 Contributor and unlimited Viewers. It is meant for families whose archive is growing past the free limits.

What happens if I cancel Pro?

Your memories are yours, always. You can export everything as a .zip file and keep it forever, whether you stay on Kinlet or not. If your account exceeds free limits after cancellation, you may need Pro again before adding more media or using Pro-only tools.

Are printed books included in Pro?

No. Pro covers the software tools. Physical books, taxes, and shipping are priced separately at checkout so you only pay for the keepsakes you choose to order.

Use of AI

From journal entry to printed book, AI makes the in-between effortless.

Does AI write my journal entries for me?

No. Kinlet can suggest prompts, transcribe voice notes, and help shape a book layout, but your original words stay central and editable.

Can I edit or reject AI suggestions?

Yes. Nothing AI produces is final. Edit or reject any suggested text, then bring that same control to your book — adjust layouts, customize fonts, choose from templates, or add your own look and feel. The finished product should feel like you made it, because you did.

Will my family stories sound generic?

That is exactly what Kinlet is designed to avoid. The product should help you preserve your voice, memorable moments, and context instead of replacing them with stock scrapbook copy.

Privacy and ownership

Privacy is our priority.

Who owns the journal entries I add to Kinlet?

You do. Kinlet is a tool for collecting, shaping, and ordering your family memories. Your journal and photos are private by default.

Can other people see my journal entries?

Your Family Journal is private by default. On Kinlet Pro, you can invite a Contributor (who answers prompts in their own voice) and Viewers (read-only access you control). Separately, shared albums let family view, like, and comment on the photos you choose to share — that is not the same as journal collaboration.

Do I need to provide personally identifiable information for Kinlet to work?

No. You choose what to save. Kinlet can work with what you provide and does not require a perfect timeline, a traditional family structure, or private details you do not want to record.

Photos, voice notes, and storage

Use what you already reach for.

How much media can I store?

Free includes 250 MiB of storage and 30 photo uploads per month. Generated files such as export ZIPs and print-ready PDFs count toward storage, even after download links expire. Kinlet Pro includes 100 GiB for families with more photos, recordings, and keepsake drafts.

Can I use voice notes instead of typing?

Yes. Kinlet can help turn recordings into editable text.

Can I upload videos?

Yes, with some limits. Our Free plan supports videos up to 2 minutes each. Pro supports videos up to 5 minutes each.

Books, Shipping, and Checkout

Print-worthy books, priced so you'll actually order them.

Where do you ship printed books?

Kinlet works with local print partners through our print network. We currently ship hardcover books to the United States, Canada, the United Kingdom, Ireland, France, Belgium, Switzerland, Luxembourg, and Monaco. More countries may come later.

How much do printed books cost?

Hardcover books start at about CA$34 for a 30-page interior in the Studio. Common Canada examples: about CA$34 (30 pages), CA$44 (50 pages), and CA$69 (100 pages). These are print prices only — taxes and shipping are extra. Use the estimator below or see your exact total at checkout.

How much is shipping?

Shipping is separate from your Kinlet subscription and the book print price. For Canada, budget delivery is usually around CA$20–22 for a single hardcover book. The exact rate depends on destination and service and is shown at checkout before you pay.

Can I preview a book before ordering?

Yes. You can review your book in the design studio or download it as a print-ready PDF at any time. Kinlet ensures you have full access to edit and check your digital keepsake so you feel completely confident before sending it to print.

Why are shipping and print costs separate?

Kinlet partners with trusted print providers based on what you're ordering and where it's going. That keeps production and shipping tied to each order instead of your subscription, so you only pay for the keepsakes you choose to print.

Estimate your book price

Hardcover A4 books delivered in Canada. Adjust the slider to match the interior page count in the Studio.

50 pages
30 pages200 pages

Counts editable story pages in the Studio — not covers or blank endpapers.

Print (est.)
CA$44
Shipping (est.)
CA$21.87
Total (est.)
CA$65.87

Estimates for a single hardcover book shipped to Canada before tax. Final price is confirmed at checkout and may vary by destination or shipping speed.

Family Journal collaboration

Invite a Contributor and Viewers on Kinlet Pro.

What is a Contributor?

A Contributor is one invited adult who answers prompts in their own voice on your Family Journal. They use your Pro entitlements, and there is one Contributor seat per Family Journal.

What is a Viewer?

A Viewer has read-only access you grant to your Family Journal. On Kinlet Pro, Viewer seats are uncapped.

Can I collaborate on Free?

Inviting collaborators requires Kinlet Pro. If you downgrade later, existing collaborators are not removed — you may need Pro again before inviting or promoting anyone new.

Shared Albums

Share photos with the people who matter most.

Can family members participate in journaling?

Yes — on Kinlet Pro you can invite a Contributor and Viewers to your Family Journal. That is separate from shared albums. See the Family Journal collaboration FAQ for roles and Pro requirements.

What can people do in a shared album?

Invited viewers can see the album photos, leave comments, and add reactions. It is meant for family enjoyment and conversation, not collaborative editing of the archive.

Can viewers print keepsakes from a shared album?

Yes, if the album author allows it. Keepsake creation is enabled by default, so viewers can make their own prints or books from shared album content unless the author turns that permission off.

Can viewers download the original photo files?

Only if the album owner enables original downloads. Viewing, commenting, liking, and making an authorized keepsake do not automatically grant access to original files.

Have another question?

We know how important it is to feel completely confident before you start saving your family's stories. If you couldn’t find what you were looking for, we’re happy to help.

Contact our team